Flagship Case Study · Multi-Product

A new website. Plus someone to answer the phone.

Mike Gould runs Certified Protection — a 3rd-generation family-owned security and fire-alarm firm in Edison, NJ. Forty years in business, real expertise, an outdated website, and a problem they hadn't solved yet: after-hours calls were quietly going to competitors. Atlas brought both products to bear — Genesis for the rebuild, Orion for the calls.

Genesis + Orion
!
— The leak Mike had been living with
Every after-hours call that didn't get picked up was a customer who called somebody else.
For a 24/7 security firm, the problem compounds. The customer who can't reach you at 9pm because of a sensor glitch isn't just a missed sale — they're a customer who learned, in the moment they needed you most, that you weren't there. Voicemail wasn't enough. A second technician on call wasn't economical. The bleed had been going on for years.
Genesis+Orion
— One platform, two products, working together
Genesis
The new website.
Atlas rebuilt their entire web presence from the old URL — new design, service pages, town pages, contact forms, schema. The whole site now reflects the actual Certified Protection in 2026, not the 2010-era brochure they'd been stuck with.
  • 27 town pages across NJ — each indexable for "[town] security" type queries
  • 12 blog posts on real homeowner concerns (camera placement, false alarms, etc.)
  • 7 service pages covering monitoring, cameras, access control, fire alarms
  • LocalBusiness schema linked to verified Google Business Profile
  • Mobile-first design with click-to-call sticky CTAs throughout
Orion
The 24/7 answering service.
Orion picks up every call Certified Protection misses — nights, weekends, holidays, mid-job. AI-powered, brand-trained, sounds professional. Captures the caller's details, reason, and urgency. Sends Mike a text with everything he needs.
  • Always on — no sick days, no missed shifts, no voicemail
  • Brand-trained on Certified Protection's services and pricing
  • Triages urgency — alarm-going-off vs new-quote vs general inquiry
  • SMS handoff with caller name, number, and full transcript
  • Pay-per-minute economics — not per-call or per-month
The math, laid out plainly.
— Why this combo pays for itself
— Costs (Atlas products, monthly)
Genesis (website + hosting)$99/mo
Orion (24/7 call capture, avg use)~$80/mo
Total Atlas spend~$179/mo
— Recovered revenue (illustrative)
Avg residential alarm install$1,500–$3,000
Avg commercial system$5,000–$25,000+
Calls Orion captures per month (typical)10–30
Conversion rate of after-hours leads~15–25%
Net result Pays for itself on lead #1
— Ranges based on industry-typical figures · Mike's actual numbers higher

We'd been running the same outdated website for years. Atlas rebuilt the entire thing from our old URL — new design, service pages, contact forms, everything. It took minutes, not months. Then we set up Orion to answer our phones after hours. We're a small team and we were missing calls at night. Now every call gets picked up, the caller gets a real conversation, and I get a text with the details. Best money we spend every month.

M
Mike Gould
Certified Protection · 3rd generation owner · Edison NJ

Why Genesis + Orion together is more than the sum.

A great website without a phone-capture system creates after-hours leads that go to voicemail and convert at single-digit percentages. Phone capture without a great website creates inbound calls from cheap-tire-kickers who never made it past the homepage. Each product works alone — but they're designed to work better together.

The website drives qualified inbound traffic that's higher-intent than ad-driven leads. Orion catches every call regardless of when it comes in. The two systems share the same brand voice (Orion is trained on the website's content). The customer experience stays consistent whether the prospect researches the company at 2pm or calls in a panic at 11pm.

Why this is uniquely Atlas.

This level of integration isn't something a customer can DIY by stitching Wix to a third-party answering service. The two products share the same data model, the same brand profile, the same admin dashboard. When the website's services change, Orion's training updates automatically. When Orion identifies a common new question, the website's FAQ can be updated to match.

For Mike, this isn't two vendors and two relationships. It's one platform handling the marketing-to-conversion pipeline end-to-end. Best money we spend every month is Mike's phrase, not ours — and it's what every Atlas customer should be saying after six months.

Why this generalizes.

The same combo works for any high-trust local trade where after-hours calls have material value: HVAC (no heat at midnight), plumbing (burst pipe at 2am), electricians (panel sparking), pest control (urgent infestation), garage door (stuck door blocking the car), tree services (storm damage), elevator service. Anywhere the customer's "I need someone now" moment doesn't follow business hours.

For these trades, every missed call is competitor revenue. Atlas + Orion stops the bleed.

Missing calls after hours?

Genesis can build your new site preview in 60 seconds. Orion can take over your after-hours calls within a day. Both free to preview, no credit card.

Try Atlas free Visit Certified Protection